Last updated: 19 November 2025
Stable & Grounded Pty Ltd (ABN 57 687 309 360)
Website: www.stableandgrounded.com
Email: contact@stableandgrounded.com
1. Introduction
Stable & Grounded Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Spam Act 2003.
By using our website, completing forms, or providing information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
Personal Details
Name
Email address
Phone number
Address
Emergency contact details
Information Collected Through Forms
Program enquiries
Client intake information
Email marketing sign-ups
Feedback forms
Bookings or requests for therapy services, NDIS support, or workshops
Website & Technical Data
IP address
Browser type
Pages visited
Date/time of visit
Device information
This is collected using cookies or analytics tools (such as Google Analytics).
Sensitive Information
Mental health information
NDIS-related details
Emergency risk and safety information
This information is handled securely and confidentially.
3. How We Use Your Information
Service Delivery
Managing bookings and enquiries
Providing equine-assisted therapy or counselling services
Communicating with you about your sessions or support needs
Business Operations
Administering services
Improving our website, programs, and client experience
Internal record management
Marketing (Only With Consent)
Sending newsletters, updates, promotions, or resources
Inviting you to programs, workshops, or events
You can unsubscribe at any time using the link in our emails.
4. Disclosure of Information
We may share your information with:
Contracted team members or clinicians involved in your care
NDIS providers or health professionals (with consent)
IT or administration services (who are bound by confidentiality)
Legal or regulatory bodies when legally required
We never sell your personal information.
5. Data Storage & Security
We store information securely using protected systems including:
Google Workspace
Practice management software (e.g., Halaxy, Heidi Health)
Password-protected devices
Encrypted cloud storage
We take all reasonable steps to protect your data from loss, misuse, or unauthorised access.
6. Cookies & Analytics
We may use cookies and Google Analytics to:
Track website usage
Improve site performance
Understand visitor behaviour
You may disable cookies through your browser settings.
7. Access to Your Information
You may request to:
Access your personal information
Correct inaccurate details
Ask for your information to be deleted (where legally permissible)
Requests can be made to: contact@stableandgrounded.com
8. Email Marketing & Consent
By entering your email on our website or forms, you give consent for us to send marketing emails.
All marketing emails include an unsubscribe link, and you can opt out at any time.
We comply with the Australian Spam Act 2003.
9. Changes to This Policy
We may update this Privacy Policy as needed. Updated versions will be posted on this page with a revised date.
10. Contact Us
For questions about this policy or your personal information, contact:
Stable & Grounded Pty Ltd
Email: contact@stableandgrounded.com
Phone: 0418 641 012